Amazon Job Updates
Technical Customer Service Associate
DESCRIPTION
The AWS Customer Service team provides support to a
wide range of external customers helping them understand what Cloud Computing
is all about, and whether it can be useful for their business needs. This team
also assists with account and billing related inquiries, and interfaces with
Amazon teams focusing on AWS to provide the perspective of the Voice of the
Customer.
As a Technical Customer Service Associate, you'll help field customer e-mail,
phone and chat contacts while interfacing with other Support teams. You will
represent Amazon and AWS as you interact directly with our customers acting as
an expert on AWS Cloud Computing services in the leading edge of this growing
industry.
Key job responsibilities
Your responsibilities will include, but will not be limited to:
• Providing innovative customer service to address billing, account access and
authentication inquires and general resource management while keeping customer
data safe.
• Working with other customer support teams to ensure a consistent and high-quality
level of support.
• Identifying root-causes of customer issues, areas for improvement and
providing valuable feedback to business and development teams.
• Assisting with customer communication during AWS critical launches and
support events.
About the team
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our
culture of inclusion. We have ten employee-led affinity groups, reaching 40,000
employees in over 190 chapters globally. We have innovative benefit offerings,
and host annual and ongoing learning experiences, including our Conversations
on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon’s culture of inclusion is reinforced within our 16 Leadership
Principles, which remind team members to seek diverse perspectives, learn and
be curious, and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours
you spend at home or at work; it’s about the flow you establish that brings
energy to both parts of your life. We believe striking the right balance
between your personal and professional life is critical to life-long happiness
and fulfillment. We offer flexibility in working hours and encourage you to
find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of
experience levels and tenures, and we’re building an environment that
celebrates knowledge sharing and mentorship. We care about your career growth
and strive to assign projects based on what will help each team member develop
into a better-rounded professional and enable them to take on more complex
tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC
QUALIFICATIONS
- Bachelor’s Degree in any field
- Overall 1-4 years of experience which includes 1+ years of directly working
with customers using computer systems and technology components
- 6+ months of experience in Contact Center and/or customer facing roles in a
fast-paced environment
- General knowledge in one or more technology domain areas (e.g., cloud
computing, internet, network, software, systems)
- Computer literacy with experience using Windows/MS Office (i.e., Outlook,
Excel)
- Demonstrated advanced proficiency in English both written and spoken
- Familiarity with Web Technologies and the Internet.
PREFERRED
QUALIFICATIONS
- 1+ years of experience in Contact Center or
Customer Support in a fast-paced support environment
- Experience with Amazon Web Services products and features or Cloud Computing
technologies
- Experience in Technical support
Apply Here: Amazon
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Business Development Associate, Service Provider Network (SPN)
DESCRIPTION
As Business Development Associate,
you will be responsible for scaling services aimed to help sellers in their
selling journey. To be successful in this role you should have superior
communication, presentation and organizational skills.
Are you customer obsessed, smart and analytical, execution focused, hungry and
passionate about e-commerce, and with a strong work ethic? If yes, this
opportunity will appeal to you.
Amazon Seller Services India offers services to sellers to grow multi-channel
commerce. See http://services.amazon.in for details of products and services in
India.
This role provides opportunities to develop original ideas, approaches, and
solutions in a competitive and ever changing business climate
Role and Responsibilities:
You will be responsible for managing service provider/agency ecosystem from
ground up. Working in a dynamic business development environment, you will be
responsible for recruiting and managing service providers, formulating SOPs and
processes for them, following up on job status, soliciting service provider and
seller feedback and drawing up plans to scale the service offering.
Key responsibilities would be to increase seller adoption for the service and
maintain high levels of service performance by account managing service
providers.
This position is based in Bangalore, India
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 1+ years of sales experience
- Bachelor's degree
- Data analysis using Excel
PREFERRED QUALIFICATIONS
- Basic knowledge of SQL to be
self-sufficient in data requirements
Apply Here: Amazon
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Senior Program Manager, Customer Experience
DESCRIPTION
This req is open under rekindle
returnship program
Amazon Pay's vision is to simplify lives and fulfill aspirations by making
payments trusted, convenient and rewarding. Payments and financial services is
a fast-paced and dynamic landscape with evolving customer needs, technologies
and regulations. Amazon Pay caters to diverse customer preferences across cash
habituated, new-to-credit, digital-native, and credit-served customers through
innovative products such as buy now pay later, cash deposit at doorstep, pay
with Alexa, co-branded credit card, gift cards, UPI, auto-insurance and Smart
Stores. Customers use Amazon Pay to pay for virtually anything including
shopping, bills, money transfers, scan & pay, ticketing, cabs, food
delivery and more. Thus, we seek to serve customers' payments, credit, investment
and insurance needs on and off Amazon.
To succeed in this role, you must be an entrepreneur who is not afraid to
challenge status-quo, invent new playbooks, move fast, and deliver
value-propositions which delight customers at an unprecedented scale.
This is a great opportunity for those with a missionary zeal to be part of
building a successful, sustainable, strategic and independently profitable
business with 10x scale by serving 100M payers within the next 2-3 years. We
are obsessed with delivering delightful customer experiences and
revolutionizing Digital Payments in India by making every payment journey
trusted, convenient and rewarding.
As a Program Manager, you will lead projects for cross-functional teams focused
on the delivery of a new feature, service, product, or system. You will gather
business requirements, document functional and design specifications, identify
appropriate resources needed, assemble the right project team, assign
individual responsibilities, and develop the milestones and launch schedule to
ensure timely and successful delivery of the project. You will contribute
cross-functional business and technical skills, assess and manage risks,
measure and report on progress, anticipate and resolve bottlenecks, provide
escalation management, anticipate and make tradeoffs, and balance the business
needs with the technical constraints. The role will will rely heavily on influence
over authority to drive project deliverables.
Rest assured, there are no dull moments in this space!!!
Key job responsibilities
The role will be responsible for one of the flagship payments goals around
delivering customer experience at a high quality and low cost structure
leveraging product solutions.
Customer Experience and defect reduction
1: Partner with Business, Customer Service and Finance to drive down cost of
service for Amazon Pay, by establishing impact of service delay, service
quality, upstream product metrics movement, self-service coverage etc. on
increased contacts and escalations
2. Design and lead the Refunds Experience program to identify crucial customer
experience gaps, be the single point of contact on providing leadership updates
on the status of open trustbusters and path to green.
3. Work with business/products to define, plan and prioritize the projects that
need to be implemented to reduce customer experience gaps and monitor the
execution of projects to ensure overall integrity of the program.
4. Create the prioritization framework and long term roadmap to drive
self-service issue resolution, manage the dependencies and the interfaces
between use cases and negotiate the trade-offs as needed
Merchant Experience:
1. Drive the merchant service experience roadmap for 8MM+ unorganized and
organized pay merchants, manage projects across business, CS and Seller Support
to improve merchant contact experience, operational delivery and defect
reduction
A day in the life
As a Senior Program Manager, you will
• Root cause customer pain points
• Work with partner teams to invent solutions by being the voice of our customer
• Track progress of solutions and highlight/ problem solve in case of any
constraints
• Design and monitor key metrics to assess CX health and take mitigating
actions in case of any issues
• Engage with senior leadership to communicate both strategic vision as well as
tactical updates
About the team
The Customer Experience Team's Vision is to simplify lives by providing best in
class experience to our customers and merchants across payment products &
services in a cost-efficient manner.
The Customer Experience Team's Mission is to make customers' payment journey
fast, friction-free, trusted and convenient across channels by listening
intently, deriving deep rooted insights and executing against them relentlessly.
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
- 5+ years of working cross
functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to
determine improvements
PREFERRED QUALIFICATIONS
- 2+ years of driving process
improvements experience
- Master's degree, or MBA in business, operations, human resources, adult
education, organizational development, instructional design or related field
Apply Here: Amazon
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