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Technical Customer Service Associate

DESCRIPTION

The AWS Customer Service team provides support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also assists with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As a Technical Customer Service Associate, you'll help field customer e-mail, phone and chat contacts while interfacing with other Support teams. You will represent Amazon and AWS as you interact directly with our customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.

Key job responsibilities
Your responsibilities will include, but will not be limited to:
• Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
• Working with other customer support teams to ensure a consistent and high-quality level of support.
• Identifying root-causes of customer issues, areas for improvement and providing valuable feedback to business and development teams.
• Assisting with customer communication during AWS critical launches and support events.

About the team
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

BASIC QUALIFICATIONS

- Bachelor’s Degree in any field
- Overall 1-4 years of experience which includes 1+ years of directly working with customers using computer systems and technology components
- 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment
- General knowledge in one or more technology domain areas (e.g., cloud computing, internet, network, software, systems)
- Computer literacy with experience using Windows/MS Office (i.e., Outlook, Excel)
- Demonstrated advanced proficiency in English both written and spoken
- Familiarity with Web Technologies and the Internet.

PREFERRED QUALIFICATIONS

- 1+ years of experience in Contact Center or Customer Support in a fast-paced support environment
- Experience with Amazon Web Services products and features or Cloud Computing technologies
- Experience in Technical support

 Apply Here: Amazon

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Business Development Associate, Service Provider Network (SPN)

DESCRIPTION

As Business Development Associate, you will be responsible for scaling services aimed to help sellers in their selling journey. To be successful in this role you should have superior communication, presentation and organizational skills.

Are you customer obsessed, smart and analytical, execution focused, hungry and passionate about e-commerce, and with a strong work ethic? If yes, this opportunity will appeal to you.

Amazon Seller Services India offers services to sellers to grow multi-channel commerce. See http://services.amazon.in for details of products and services in India.

This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate

Role and Responsibilities:

You will be responsible for managing service provider/agency ecosystem from ground up. Working in a dynamic business development environment, you will be responsible for recruiting and managing service providers, formulating SOPs and processes for them, following up on job status, soliciting service provider and seller feedback and drawing up plans to scale the service offering.

Key responsibilities would be to increase seller adoption for the service and maintain high levels of service performance by account managing service providers.

This position is based in Bangalore, India

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 1+ years of sales experience
- Bachelor's degree
- Data analysis using Excel

PREFERRED QUALIFICATIONS

- Basic knowledge of SQL to be self-sufficient in data requirements

 Apply Here: Amazon

 For Latest job related posts follow jobssearch4you.blogspot.com

Senior Program Manager, Customer Experience

DESCRIPTION

This req is open under rekindle returnship program

Amazon Pay's vision is to simplify lives and fulfill aspirations by making payments trusted, convenient and rewarding. Payments and financial services is a fast-paced and dynamic landscape with evolving customer needs, technologies and regulations. Amazon Pay caters to diverse customer preferences across cash habituated, new-to-credit, digital-native, and credit-served customers through innovative products such as buy now pay later, cash deposit at doorstep, pay with Alexa, co-branded credit card, gift cards, UPI, auto-insurance and Smart Stores. Customers use Amazon Pay to pay for virtually anything including shopping, bills, money transfers, scan & pay, ticketing, cabs, food delivery and more. Thus, we seek to serve customers' payments, credit, investment and insurance needs on and off Amazon.
To succeed in this role, you must be an entrepreneur who is not afraid to challenge status-quo, invent new playbooks, move fast, and deliver value-propositions which delight customers at an unprecedented scale.

This is a great opportunity for those with a missionary zeal to be part of building a successful, sustainable, strategic and independently profitable business with 10x scale by serving 100M payers within the next 2-3 years. We are obsessed with delivering delightful customer experiences and revolutionizing Digital Payments in India by making every payment journey trusted, convenient and rewarding.
As a Program Manager, you will lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. You will gather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, assign individual responsibilities, and develop the milestones and launch schedule to ensure timely and successful delivery of the project. You will contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. The role will will rely heavily on influence over authority to drive project deliverables.
Rest assured, there are no dull moments in this space!!!


Key job responsibilities
The role will be responsible for one of the flagship payments goals around delivering customer experience at a high quality and low cost structure leveraging product solutions.

Customer Experience and defect reduction
1: Partner with Business, Customer Service and Finance to drive down cost of service for Amazon Pay, by establishing impact of service delay, service quality, upstream product metrics movement, self-service coverage etc. on increased contacts and escalations

2. Design and lead the Refunds Experience program to identify crucial customer experience gaps, be the single point of contact on providing leadership updates on the status of open trustbusters and path to green.

3. Work with business/products to define, plan and prioritize the projects that need to be implemented to reduce customer experience gaps and monitor the execution of projects to ensure overall integrity of the program.

4. Create the prioritization framework and long term roadmap to drive self-service issue resolution, manage the dependencies and the interfaces between use cases and negotiate the trade-offs as needed

Merchant Experience:

1. Drive the merchant service experience roadmap for 8MM+ unorganized and organized pay merchants, manage projects across business, CS and Seller Support to improve merchant contact experience, operational delivery and defect reduction



A day in the life
As a Senior Program Manager, you will
• Root cause customer pain points
• Work with partner teams to invent solutions by being the voice of our customer
• Track progress of solutions and highlight/ problem solve in case of any constraints
• Design and monitor key metrics to assess CX health and take mitigating actions in case of any issues
• Engage with senior leadership to communicate both strategic vision as well as tactical updates


About the team
The Customer Experience Team's Vision is to simplify lives by providing best in class experience to our customers and merchants across payment products & services in a cost-efficient manner.
The Customer Experience Team's Mission is to make customers' payment journey fast, friction-free, trusted and convenient across channels by listening intently, deriving deep rooted insights and executing against them relentlessly.

We are open to hiring candidates to work out of one of the following locations:

Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

  Apply Here: Amazon

 For Latest job related posts follow jobssearch4you.blogspot.com











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